Will I have to pay for any services?

Monash Health is part of Australia’s public health system and offers hospital care to any Australian resident under Medicare arrangements.

Are you a patient without a Medicare Card?

Patients without a Medicare card (or ineligible Medicare patients) need to pay for hospital services. It is your responsibility to ensure that you have adequate and appropriate health insurance cover or adequate money to cover the cost of your healthcare.

Click here to view Medicare Ineligible patient fees and charges

Australian Government has Reciprocal Health Care Agreements (RHCA) with:

  • United Kingdom
  • New Zealand 
  • Ireland (Republic of) 
  • Sweden 
  • The Netherlands 
  • Malta
  • Finland
  • Belgium
  • Norway
  • Slovenia
  • Italy

If you are visiting Australia from one of these countries, these agreements may entitle you to limited subsidised health services for medically necessary treatments while visiting Australia. Please note that visitors from Italy and Malta have six months Medicare coverage from the date of arrival in Australia.

Free medical care is also available to asylum seekers, refugees and people suffering from tuberculosis with appropriate supporting documentation.

Find out more from our Patient Liaison Team.

Private patients 

You have the right to choose to receive care as a public or private patient at our hospitals. Choosing to use your private health insurance within Monash Health helps generate much needed funds to:

  • Provide continuous improvement in patient care 
  • Help support valuable research 
  • Contribute to additional and improved hospital facilities 

This is entirely up to you and you will receive the same treatment whether you are a public or private patient. Contact our Patient Liaison Officers for further information.

Clayton and Dandenong Patient Liaison Officers

Monday to Friday, 7.30am-10pm 
Saturday, 8am-9pm 
Sunday, 4-9pm 

Phone: 
Clayton - (03) 9594 2809
Dandenong - (03) 9554 8130 

Casey, Moorabbin and Kingstron Patient Liaison Officers 

Monday to Friday, 8am-4pm

Phone: 
Casey - (03) 8768 1589
Moorabbin - (03) 9928 8226 
Kingston - (03) 9265 7938

TAC, WorkCover and veterans 

TAC, WorkCover and Veterans’ Affairs patients do not need to pay for hospital services. These costs are covered by third party providers.

Patients wishing to claim TAC or Workcover are required to submit a claim form with TAC or your employer.

Medications, equipment and other services 

You do not need to pay for medicines given to you to take while in hospital. All patients will be charged for medications provided on discharge and any equipment issued as part of the discharge arrangements.

Some of our community services also charge a small fee for their services.

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